Returns and exchanges policy

The User may exchange or return the product(s) ordered 14 (fourteen) days after receipt of the order, provided that:

a) The product(s) have not been used;

b) The product(s) retain their original characteristics and labels intact;

c) The product(s) are complete. All material accompanying orders must be returned.

The entire exchange or return process must be completed within 14 days.

The customer must request the return of the parcel by e-mailing myvalentinabyjoaninhas@gmail.com indicating the item(s) you want to return, as well as the order number.

The cost of the return is borne by the customer. Please note that if your return is made for reasons other than the justified existence of a defect or non-conformity of the products ordered, MYVALNTINA will not reimburse the shipping costs. In other words, MYVALENTINA will not reimburse the shipping costs initially borne by the customer for the order.

In the event of a return due to a defect, MYVALENTINA assumes responsibility for collecting the item from the address indicated by the customer, provided it is located in the country of origin of the purchase (excluding islands).

In the case of orders with free postage, if the customer wishes to return the parcel, they will be charged the same (€4.80).

In the event of a return, an administrative fee of €1.70 (VAT included) will apply. However, if the customer prefers to return a voucher to spend later, the fee will not be charged. In these cases, a voucher will be issued with the respective value for use on future purchases. The value of the voucher will only relate to the cost of the product(s) and not the respective shipping costs.

Once MYVALENTINA has received the returned product, it will analyse and confirm its state of repair and, where applicable, refund the amount paid for the item(s) within a maximum of 15 (fifteen) days at no cost to the user.

In the case of exchanges, your refund may be made via a voucher for the value of the item(s) returned. Please note that any subsequent returns of items purchased with a voucher will always be made by voucher. Vouchers are non-refundable.

We do not make returns on swimwear products, we only exchange sizes.

We do not accept returns on sale items. Exchanges only.

We do not exchange or return party items.

We do not exchange or return accessories.

We do not accept returns on orders placed for in-store pick-up. Only exchanges.

If you wish to return one or more items, you can request a refund using the same payment method.

If the items returned are damaged or show signs of use, MYVALENTINA reserves the right not to accept the return and to refuse to refund them.

Please note, these conditions are valid for returns and exchanges in Portugal. Please contact us by e-mail myvalentinabyjoaninhas@gmail.com for information on returns and exchanges outside Portugal.

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